Privacy Policy

1. Introduction

RealAF ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our mobile application (collectively, the "Services").

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send promotional emails, newsletters, and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Personalize your experience and recommend products
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our Terms of Service
• Improve service quality, troubleshoot issues, and optimize our platform

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, understand usage patterns, and deliver personalized content. You can control cookies through your browser settings, though disabling them may affect your ability to use certain features of our Services.

5. Third-Party Services and Data Sharing

We may share your information with:

• Farmers: Your delivery address and order details to fulfill your requests
• Payment Processors: Payment information to process transactions securely
• Delivery Partners: Delivery address and order details for shipment
• Analytics Providers: Aggregated usage data to understand user behavior
• Customer Support Tools: Communication data to provide support services
• Legal Authorities: When required by law or to protect our rights
• Service Providers: Third parties who assist with operations, marketing, analytics, and security

6. Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and secure servers to protect your information. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Opt-Out: Withdraw consent or opt out of marketing communications
• Right to Object: Object to certain types of processing
• Right to Lodge a Complaint: File a complaint with a privacy authority

8. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. Account data is retained for the duration of your account. Transaction data is retained for at least 7 years for legal and tax compliance purposes. Marketing data is retained until you opt out.

9. Children's Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account. If you believe a child has provided us with information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our Services, you consent to the transfer of your information to countries outside your country of residence.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know, delete, opt-out of the sale of personal information, and non-discrimination. To exercise these rights, please contact us with your request and verification information.

12. European Data Protection (GDPR)

If you are located in the European Union, United Kingdom, or European Economic Area, you have rights under the General Data Protection Regulation. We process your data on the basis of your consent, contract performance, legal obligation, or legitimate interests. You can withdraw consent at any time without affecting previous processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our Services after changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us at:

RealAF Inc.